General Shipping Information
If you’d like to contact the
customer service department of America’s Floor Source regarding an
online purchase, please email us at
we make every effort to meet or beat stated delivery dates, please
note that all delivery dates are estimates. There are multiple
factors impacting delivery that are out of our control. Because of
these variables, do not schedule installation until your order
you need a guaranteed date of delivery, please contact us. It is
sometimes possible that we can make special arrangements, but we must
communicate directly with you to determine details and viability. In
such cases, additional fees will likely apply.
deliveries are a curbside delivery. Your pallet will be dropped off
next to your driveway. It will be your responsibility to move the
flooring inside your home as soon as possible to protect the flooring
from theft and the elements. We do have a White Glove Delivery option
available upon request.
that we or our freight company can reach you to assure efficient
communications and timely delivery, it is very important that you
provide us with a phone number at which you can be reliably reached –
ideally your mobile phone number.
highest priority is always customer satisfaction. If you have any
questions about our shipping and returns policies, please contact
residential delivery orders are curbside. The freight company will
contact you via your provided phone number to set up a delivery day
and time. Drivers are unable to enter your home and therefore are not
responsible for moving the materials inside your home. Shipping of
orders containing 15 boxes and more will be scheduled with a lift
Many of our boxes weigh in excess of 35 lbs, so be
prepared and arrange for help if necessary. An adult must be at your
home to accept and sign for delivery. Whoever accepts the delivery
must check the outside of cartons to ensure proper quantity and
inspect for damage before signing documents. If you live in a condo
community, or on a mountain, or a difficult location to reach by a 25
foot delivery truck you will need to let your sales rep placing your
order know this.
Please check with your HOA on delivery times and
instructions and it’s your responsibility to let your sales rep
know so these instructions can be relayed to the delivery company. In
some cases delivery trucks cannot deliver to Condo Communities, homes
on a mountain, or in a difficult location to access by a semi truck
due to the parking and drop off restrictions. If this is the case
shipment will have to be picked up at the delivery terminal by you or
ship to a business location in a non-residential area. To do so, the
location must have a shipping dock or have a forklift on the
property. The business must be open until 5pm local time. There is no
prior delivery notification for commercial deliveries.
AFTER YOU PLACE YOUR ORDER
After you place your order, you
will receive an email confirmation of your order that includes
estimated delivery date(s).
Please note that different products
within an order may be shipped separately, possibly through different
couriers, with different delivery dates.
will receive a separate email once your order ships, confirming the
courier and details of delivery.
Depending on the specifics of
your order, we may contact you via either email or phone to verify
details. In such cases, the order will not be processed, packaged, or
shipped until order verification is received.
REQUEST A HOLD OR DELAYED SHIPMENT DATE
If you desire to delay shipment
of a product, such requests must be made at the time of ordering. We
can hold and store fully paid orders for up to 2 weeks at no extra
SHIPPING AND DELIVERY FEES
All order shipments and
deliveries are subject to shipping fees. Fees will be detailed at the
time of order. Fees
are determined based on multiple factors – including size and
weight of order, delivery/shipment type, number of separate
deliveries/shipments, and destination.
We currently ship to all 48
SHIPPING AND DELIVERY TIMES
All shipping and delivery dates
shared at time of order are estimates. You will be provided with more
detailed and firmer shipping and delivery information once your order
CHANGE OF SHIPPING ADDRESS
If you need to change the
shipping address after placing an order, please contact us
immediately at firstname.lastname@example.org
In most cases, if the shipment hasn't already gone out, a change can
be made. Depending on multiple factors, a fee may be charged. For
your protection, most shipping address changes will activate
fraud-prevention measures, including separate verification of new
address via the email or phone number provided at the time of the
original order. Please contact us for more details.
Order tracking will be provided
through the shipping company for non-local deliveries. Details of
tracking varies based on shipping company.
Shipments handled by third-party
shipping companies are curb-side. Your order will not be brought into
your house by the carrier. We strongly recommend you get your order
into your home as soon as possible to avoid damage from the elements
– including precipitation, humidity, temperature, and sun.
will need to verify your order and sign the shipping documents,
confirming the everything is received in good order. Conduct a
thorough visual inspection of the outside of the shipping boxes,
pallets, and/or rolled goods. All issues must be noted in detail on
the driver's delivery receipt/paperwork at time of delivery. You’ll
need to retain a copy (physical or digital photo) of the delivery
paperwork that mentions any and all issues found at time of delivery.
Refunds and replacements cannot be issued without damage confirmation
on the delivery receipt. If any non-visible issues are found, contact
order may be divided into multiple deliveries, possibly through
different shipping companies, with the possibility of different
delivery dates. In the event your delivery is not made on the
scheduled delivery date, contact us within 3 business days to report
IF YOU RECEIVE DAMAGED PRODUCT
If shipping damage is discovered,
do not refuse the delivery. Note the issue(s) on the driver's
delivery receipt and contact us immediately. If you do not note
damage on the driver's receipt, we will not be able to refund or
replace any material damaged in transit.
follow these three steps:
- Before you sign delivery papers, provide detailed notes on the
receipt or other papers describing the damage. Be specific. Examples:
damaged corners, crushed left side of the skid, ripped box revealing
scratched product, etc.
- Take a picture(s) of any/all damage
- Send us an email right away at email@example.com
describe the issue and attach your picture(s)
will address any such damage as promptly as possible, providing
replacement or credit when appropriate and necessary. If a
replacement is needed, we will do our best to expedite it as soon as
ship all pallet orders fully strapped, cornered and shrink wrapped.
All orders leave our warehouse in good condition, so if you notice
any damage, please make note of it on the delivery papers and contact
us. Packaging of materials may arrive with a different name and / or
packaging due to white labeling of products. If this is the case, you
can reach out to us to verify the SKU # and we can double check to
make sure it is indeed the correct material you are receiving. If a
shipment is delivered that does not match this description, please
email us at firstname.lastname@example.org.
allow a 24-hour grace period after delivery to file any additional
damage with us. Any damage discovered after delivery will be subject
to claim approval by the freight carrier. If shipping damage is
discovered after you have signed for the item in good order, you are
responsible for filing an insurance claim with the freight carrier
within 24 hours of the shipment's arrival.
We strive for you to be
completely satisfied with any purchase you make with Design Lab Home
Center. However, we realize that occasionally, something might not be
correct. If that is the case, please contact us.
will exchange the item you ordered for something new or a refund of
the purchase price. To receive an exchange or refund, you must return
your products within 30 days of receipt. Shipping costs will not be
refunded. You will be responsible for shipping the product back to us
at your expense and returns
are subject to a 30% Restocking Fee.
products must be unused, in original packaging, and prepared for
return according to our specifications to avoid damage in transit.
(Send a message to email@example.com
Lab Home Center does not accept returns after 30 days of receipt.
Returns or exchanges are not allowed on the following:
items designated as "non-returnable"
will not be accepted on any products or packaging damaged by the
elements (precipitation, humidity, temperature, or sun) or improper
storage after shipping.
returns require original invoice.
contact us with any questions regarding returning product for
exchange or refund.
Credit or Debit Card:
refund will be issued through the original form of payment in 3-7
days, once returned.
A refund will be given in the original form of payment. Store
credit must be used within 90 calendar days.
If you need to file a claim, most
manufacturers require to do so through the retailer from whom you
purchased the product. At Design Lab Home Center, we will be happy to
assist you with your warranty claim. Most warranties require that a
customer contact the authorized dealer to submit a claim and obtain a
claim number. In most cases, they also require that the customer go
to an authorized supplier, specializing in this product, to fulfill
the inspection process.
begin a claim, we will request photos of the defect in question along
with a description of the quality claim. The manufacturer may also
require samples of the defective product.
manufacturer may (at their discretion) also send an independent
inspector to the job site in order to obtain additional information
for the claim. The manufacturer will determine if an independent
inspection is necessary and, if necessary, will order and pay for the
independent inspection. In most cases, all of the information
regarding your claim will come from your Design Lab Home Center
contact. Based on the manufacturer's findings, we will honor the
manufacturer's request of compliance and/or discount.
Other than the
applicable manufacturer's warranties, there are no warranties,
express or implied, than the one provided by the flooring
manufacturer. This includes any warranty or merchantability or
suitability of the product for a particular purpose, and no other
remedies shall be available except those provided by manufacturer's
warranty. Under no circumstances will Design Lab Home Center be
responsible for any loss of time, inconvenience, expenses, or other
consequential damages caused by or resulting directly or indirectly
from a problem about which a claim was made.
Buyer releases, waives, and discharges Design Lab Home Center and its employees for any loss, damage, cost, expense, and/or claim, and shall indemnify, save, and hold harmless same from any loss, injury, damage, cost, expense, and/or claim relating to or arising out of loading, securing into or on the vehicle, transport, and unloading of product.